Are my details safe when ordering online with JustNile?

Protecting user data is one of our top priorities at JustNile. We will never disclose, share or sell your data to third-party marketers. Find out more about our Privacy Policy here.

Can I do bank transfer?

We do not advise this method because it would take longer to process your order. However, should you require only bank transfer as method of payment for your purchase(s), do let us know so that we can make the arrangements for this.

How can I order without an account on your Shopify website?

Yes! You do not need an account to place an order. However, we would recommend that you sign up with us to receive first-hand news about the latest products and promotions!

What should I expect after I placed my order?

An order confirmation email will be sent to you with details of your order. When your item is shipped out, we will also notify you accordingly

When will my account be charged for my order?

If your card is authorised, payment will be made immediately, and you will receive an email confirming that your order has been successful. We thank you in advance for your kind support

Will I receive any order confirmation after placing an order?

You will receive an Order Confirmation email that entails your purchase details including pictorial references, unit prices and total amount paid

How do I track the delivery status of my order?

If applicable, an email will be sent to you with the tracking number and link to click to track the status of your order

Can I amend my order after I've placed it?

Do drop us a message or email us at info@justnile.com.sg; if your order hasn't been shipped out yet, we would be able to make the changes for you. If the orders have been shipped out then we regret that we will not be able to effect the amendments of your order, and seek your kind understanding on this

Can I cancel my order after I've placed it? 

As a general policy, no cancellation may be allowed for orders placed with us. However, should you be facing extenuating conditions that render a cancellation, please contact us at info@justnile.com.sg and we will get back to you after reviewing the situation

What if the product runs out of stock after I have ordered or made payment?

We strive to be as accurate as possible with our inventory, and expect that occurrences as such should be minimal. However, should this situation occur, we will contact customers for further advice/discussion

Do you offer a wholesale discount for bulk purchase?

Please contact us at info@justnile.com.sg for further discussion

What should I do if my order hasn't been received yet?

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service Team by dropping us a note at info@justnile.com.sg so we may assist you further