Are my details safe when ordering online with JustNile?
Can I do bank transfer?
We do not advise this method because it would take longer to process your order. However, should you require only bank transfer as method of payment for your purchase(s), do let us know so that we can make the arrangements for this.
How can I order without an account on your Shopify website?
Yes! You do not need an account to place an order. However, we would recommend that you sign up with us to receive first-hand news about the latest products and promotions!
What should I expect after I placed my order?
An order confirmation email will be sent to you with details of your order. When your item is shipped out, we will also notify you accordingly
When will my account be charged for my order?
If your card is authorised, payment will be made immediately, and you will receive an email confirming that your order has been successful. We thank you in advance for your kind support
Will I receive any order confirmation after placing an order?
You will receive an Order Confirmation email that entails your purchase details including pictorial references, unit prices and total amount paid
How do I track the delivery status of my order?
If applicable, an email will be sent to you with the tracking number and link to click to track the status of your order
Can I amend my order after I've placed it?
Do drop us a message or email us at email@example.com; if your order hasn't been shipped out yet, we would be able to make the changes for you. If the orders have been shipped out then we regret that we will not be able to effect the amendments of your order, and seek your kind understanding on this
Can I cancel my order after I've placed it?
As a general policy, no cancellation may be allowed for orders placed with us. However, should you be facing extenuating conditions that render a cancellation, please contact us at firstname.lastname@example.org and we will get back to you after reviewing the situation
What if the product runs out of stock after I have ordered or made payment?
We strive to be as accurate as possible with our inventory, and expect that occurrences as such should be minimal. However, should this situation occur, we will contact customers for further advice/discussion
Do you offer a wholesale discount for bulk purchase?
Please contact us at email@example.com for further discussion
What should I do if my order hasn't been received yet?If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service Team by dropping us a note at firstname.lastname@example.org so we may assist you further