FAQ - Shipping/Delivery

SHIPPING & DELIVERY

Does JustNile offer International shipments options?

International shipment options are currently not available @ JustNile, but we will be expanding to other markets very soon. We have presence in the USA, UK, EU and Taiwan at the moment - do contact us at info@justnile.com.sg if you should require more details for those markets!

What is the lead time to receive my order?

We strive to prepare all in-stock orders within 24 hours and have them shipped out within the next 1 to 3 working days. For book orders, delivery leadtime will be around 2 weeks.

What are the different type of delivery options?

We currently work closely with our fulfilment partner to offer courier services right to your doorstep as we believe in getting your items to you safely and efficiently. JustNile currently offers Free Shipping storewide on all orders, unless otherwise stated

Can I pick up my order at your JustNile office?

We currently do not offer this option 

Who is delivering my order to me?

We have engaged a third-party courier service who helps us with all local deliveries. Each order will have a tracking number

Do you deliver during weekends and holidays?

Some of our courier partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a working day

Can I have my order delivered to my work address?

JustNile will deliver your order to the address you provided during checkout, whether it is your house address or office address or any other local address

Can I choose a specific time or day for my delivery?

We are afraid not. Depending on the courier service, they might drop you a text message or call about the delivery; and if you are unable to be there for receiving, you can reschedule it with the courier service provider. This is because the deliveries will also be scheduled based on other orders set to be delivered on the same day

Will I receive a call before delivery?

Unfortunately, our delivery partners are unable to guarantee a call before the delivery. Some couriers may call or send a SMS notification to you before attempting delivery or when they arrive at the delivery location. If you are not available at the time of your delivery attempt, the courier partner will re-deliver to you

What happens if I’m not at home to receive my order?

Should you be unavailable to receive your package when it arrives, we will arrange a re-deliver it to you upon liaising with you

Are there any areas that JustNile does not deliver to?

We do not deliver to restricted areas e.g. Changi Airport (Transit & Departure Area), Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island). We do not deliver to off-island areas e.g. Palau Ubin, Pulau Tekong, Southern Island & Lazarus Island. If your delivery address happens to be an area we do not deliver, we will notify you via email to make amendments to your delivery destination.